Last Updated 15 March 2019
This Privacy Policy sets out how Ezygo collects, uses and stores your Personal Information, and how you can access and change your Personal Information, and how to make a
complaint when you use the Ezygo mobile application, website and associated services, referred to collectively as the Services. In this policy, Personal Information means the same as it does in the Privacy Act 1993, which is information about an identifiable individual. For example this type of information could include your name, address, contact details, age and gender. Other terms that have capital letters in this policy carry the same meaning as in the Ezygo Terms Of Use.
Please take note that the Services are not directed for use by persons under the age of 18 years. We do not knowingly collect information from persons under the age of 18 years old. We require all Users to represent that they are at least 18 years old when they create a User Account. If we subsequently learn that a User is under the age of 18 years, we will deactivate that person’s User Account and take steps to remove that User’s information from our databases.
Collects location data to enable for real time tracking of driver, even when the app is in background or not in use.
This Account Deletion Policy outlines the process and guidelines for users who wish to delete their accounts on Kota Bwê. We respect our users' privacy and aim to provide a clear and straightforward process for account deletion. You will not able to recover the data/account of deleted account.
When you use the Services, we may collect the following types of Personal Information from and/or about you.
PASSENGERS
Registration information such as name, user name, email, contact phonenumber(s).
Booking information including transport booking requests, date and time ofsuch requests, cancellations and other related booking activity.
Billing details such as method of payment and amount charged and paid in relation to transport bookings.
Location data in relation to transport bookings including pick up and drop off locations
Rating information and/or feedback where Drivers rate you as a Passenger.
Email communications and phone or text (SMS) communications including enquiries, feedback, complaints and any other information you provide us.
Any information we may collect when you interact with third party networking features such as Facebook, Twitter and Instagram. These features may be integrated in our website. If you use these features we may have the ability to obtain certain information about you from your social networking profile.
Any other information you may transmit, receive or choose to provide, or any other information you could reasonably expect us to collect in the course of our business operations when you use the Services.
DRIVERS
Registration Information such as name, user name, email, contact phonenumber(s), profile photo (if provided) and any other information you provide during the Registration process.
Vehicle and licensing information you provide during the registration process.
Transport booking requests you accept from Passengers, cancellations, other related booking activity and payment transactions.
Work time information such as date and time you log on and log off, and alsobreak details.
Account information in relation to transport bookings requests you accept, booking cancellations, other related booking activity and information in relation to Administration Fees.
Location data in relation to transport booking requests you accept including the date and time of such booking requests, pick up and drop off locations.
Rating information and/or feedback where other Users rate you as a Driver.
Email communications and phone or text (SMS) communications including enquiries, feedback, complaints and any other information you provide.
Any information we may collect when you interact with third party networking features such as Facebook, Twitter and Instagram. These features may be integrated in our website and application. If you use these features we may have the ability to obtain certain information about you from your social networking profile.
Other information you transmit, receive or choose to provide, or any other information you could reasonably expect us to collect in the course of our business operations when you use the Services.
VISITORS
Email communications and phone or text(SMS) communications includingenquiries, feedback, complaints and any other information you provide us.
Any information we may collect when you interact with third party networking features such as Facebook, Twitter and Instagram. These features may be integrated in our website. If you use these features we may have the ability to obtain certain information about you from your social networking profile.
From time to time we may offer you opportunities to participate in competitions, giveaways and promotions. Any information provided in connection with competitions, giveaways and promotions will be subject to specific terms of the applicable promotion. You will be given the option to consent to the useyour
Personal Information (at the time you sign up for a promotion). You are under no obligation to participate in any promotion.
From time to time we may offer you the ability to tell a friend about Ezygo. If you choose to use this feature, your friends may receive an invitation to use the Services and/or download the application.
Our primary purpose in collecting Personal Information is to provide you with the Services or perform other necessary business functions and activities. We may use your Personal Information for some or all of the following purposes. Please note that not all of the uses below will be relevant to every individual.
Manage our internal business operations and improve the Services provided toyou;
Enforce and apply our Terms Of Use.
Facilitate transport arrangements between Passengers and Drivers;
Provide the Services, customer support and respond to communications from you in relation to enquiries, feedback and complaints;
Maintain your User Account including administering any reward programmes and/or promotions or other offers that may be associated with you User Account;
Process payment transactions and send receipts to you;
Maintain Driver account information and collect Driver Administration Fees;
Provide you with marketing communications and information about our services, special offers, promotions and competitions. This may also include marketing communications on social media platforms (including Facebook) used byyou;
Investigate complaints and manage dispute processes;
Perform internal operations to prevent potentially prohibited or illegal activities such as fraud and/or abuse of the Service;
Send you service updates, notices, information and other communications we think will be of interest to you.
By providing your email address and mobile contact phone number, you consent to receiving emails and/or SMS text messages in relation to the Services, including marketing communications to keep you up to date with the latest news, special offers, promotions and competitions. You can opt out from receiving marketing communications from us by emailing info@ezygo.co.nz stating clearly the type of communication you no longer wish to receive eg email and/or text. Please note that even if you opt-out from receiving marketing communications, you will still receive administrative communications from us in relation to your User Account activities. Once we have received your request we will, as soon as reasonably practicable, comply with your request.
Any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us (example
name, email, address, gender, birthday, profile picture and any other information you allow to be shared), we may use this information to match information with a social network for advertising purposes. You can explore opt out options they may provide for targeted advertising.
All Drivers available through the Services are for all intents and purposes independent third party transport providers. Ezygo does not control the policies and actions of such third party transport providers. The Services are designed to connect Drivers with you, a seeker of transportation services. To process your bookings we must share some of your Personal Information with the Driver who is providing the transport service to you. To complete a booking, we must provide your name, pickup location and destination, time of pickup, and mobile phone number to the Driver. By placing a booking, you hereby authorise us to share all relevant booking-related information with the Driver who accepts your booking, to enable such Driver to provide you the transport service requested.
It is important to note that this Privacy Policy addresses only our use and disclosure of information we collect from and/or about you. When you authorise us to disclose information to Drivers, the use and disclosure restrictions contained in this Privacy Policy will not apply to them. We will not be responsible in any event a Driver misuses your information for any reason. We do not control the privacy policies or actions of third parties, including Drivers. In any such event you should contact us to report any misuse of your information so we can investigate and take any necessary action in relation to the Driver, which may include terminating the Driver’s access to the Services.
In addition to the ways we share Personal Information with Drivers, we may share your Personal Information with other third parties as follows:
We may engage other third parties to perform functions to help with parts of our business operations, including but not limited to fraud prevention, technology services, hosting and maintenance, database storage and management, credit card payment processing and marketing activities including digital marketing (for the purpose of targeting on social media). They may have access to your Personal Information, but only to the extent necessary or useful to perform these functions for us, and only pursuant to agreement with such third parties requiring they maintain privacy and security of your information.
Where we are required to do so by law, court order or other legal process, or as requested by a government or law enforcement authority;
To enforce our Terms Of Use and/or for legal proceedings where youhave committed a serious breach of the Terms.
Information about Users including Personal Information will be disclosed as part of any merger or acquisition of all or a portion of our business by or into another company or entity, sale of company assets as well as in the event of insolvency, bankruptcy or receivership.
We may release your Personal Information in good faith for legal enforcement purposes where it is considered appropriate and necessary to comply with a legal process or authority; to collect amounts owed to us; to protect our rights, or personal safety of Users, our officers, employees, staff, representatives or the public; or if we reasonably believe that an emergency involving immediate danger or physical injury to any person requires disclosure of Personal Information and/or records without delay. This may include sharing information with other companies, lawyers, courts, law enforcement authorities or other government agencies.
Except as set out above, Ezygo will not sell or rent any of your Personal Information to third parties in the normal course of business operations and only shares your Personal Information with third parties as described in this Privacy Policy.
This Privacy Policy addresses our use and disclosure of information we collect from and/or about you through the Services. If you disclose information to others, different rules may apply to their use or disclosure of the information you disclose to them. The use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
The Services may contain links to other websites that are not under our control. These websites may use cookies. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of Personal Information to third party websites is at your own risk and we recommend you take care to check the privacy policies of these third parties prior to providing them with your Personal Information.
Ezygo takes reasonable measures to keep your Personal Information secure and to protect it from unauthorised access, modification, disclosure and from misuse and loss. Ezygo limits access to your Personal Information to its authorised officers and staff who are provided access to your Personal Information in order to do their jobs, and in accordance with our privacy practices.
Your Personal Information may be transferred to and/or maintained on computer networks located outside New Zealand (In Australia and United States ), by third parties engaged by Ezygo to perform functions to help manage parts of our business operations and/or to be stored by them in such countries. We do not authorise them to use your Personal Information for any purpose that is inconsistent with this Privacy Policy and they are bound by agreement with us to maintain privacy and security of your Personal Information.
We do not store any of your credit card details on any of our servers. Your credit cards details are processed directly to our third party payment provider, a certified tier-one PCI DSS compliant processing company. All credit card information is protected during transmission by Secure Socket Layer (SSL) protocol, which encrypts your information when transmitted over the internet.
You can review your Personal Information and make any necessary changes, at any time by logging in to your User Account. You can edit your details in your Profile.
You can request Personal Information that Ezygo holds about you by contacting info@ezygo.co.nz. Depending on the nature of your request, Ezygo may charge a fee for providing such information, however any such charge will not be excessive.
If you believe any Personal Information Ezygo holds about you is inaccurate, incorrect or out of date, you can contact us info@ezygo.co.nz to update and/or correct your information.
You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time), in which case we will comply with your deletion request only after we have fulfilled such requirements.
If you are concerned about a possible interference with your privacy or misuse of your personal information, please contact us in the first instance by emailing support@ezygo.co.nz marking the subject heading of your email. We may discuss your complaint with our staff and our service providers and others as appropriate. We will investigate the matter and attempt to resolve it in a timely way and inform you in writing about the outcome.
We may amend this Privacy Policy from time to time and notification of changes will be by posting an updated version in-app and on the website. Your continued use of the Services following any updates constitutes your acceptance of this policy as amended. We encourage you to regularly review the Privacy Policy to keep up to date with our current practices.